PamperPals
PamperPals

    0484 784 639

    Dog Grooming & Aesthetician

    Dog Grooming & Aesthetician Dog Grooming & Aesthetician Dog Grooming & Aesthetician

    Chantelle Ludkin, CPAes 

    NEW Ozone Therapy, for relaxation & health. Now proudly offering expertise in Skin & Coat Restoration

    Book Now

    0484 784 639

    Dog Grooming & Aesthetician

    Dog Grooming & Aesthetician Dog Grooming & Aesthetician Dog Grooming & Aesthetician

    Chantelle Ludkin, CPAes 

    NEW Ozone Therapy, for relaxation & health. Now proudly offering expertise in Skin & Coat Restoration

    Book Now

    About Us

    Where Quality Meets Care

    Reliable and Trustworthy

    Reliable and Trustworthy

    Dog Grooming 🐾 Treats 🐾 Accessories


    At PamperPals, we believe your dog deserves the best, because they give us so much love and loyalty. Whether it’s a refreshing grooming session or spoiling them with the finest treats and accessories, we’re here to ensure your pup gets the top-notch care they deserve.


    We know your dog isn’t just a pet—they’re family. That’s why we’re committed to offering only the best for your furry friend.


    Dog grooming is more than just a wash and a clip. We prioritize your pet’s skin and coat health, and as certified pet aestheticians, we now specialize in skin and coat restoration, working alongside you to give your dog the best care possible.


    Reliable and Trustworthy

    Reliable and Trustworthy

    Reliable and Trustworthy

    With so many unqualified groomers emerging, you can rest assured that your dog is in safe hands with the team at PamperPals. We prioritize ongoing education, attending annual seminars led by the world’s top master groomers and speakers to stay at the forefront of the industry. Our team is fully qualified and certified, including certifications in pet first aid.

    Additionally, the owner is a Certified Pet Aesthetician (CPAe), specializing in skin and coat restoration for pets. At PamperPals, we are committed to providing the highest standard of care for your furry friend.

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    Prices & Bookings

    Revitalisation Therapies

    Bookings

    Give us a call at 0484 784 639 to book your free initial consultation. We’ll chat about your dog’s needs and what we can do to help.

    Our rejuvenation therapies are designed to work alongside your vet’s care. While we focus on improving your dog’s skin and coat health externally, your vet will address any internal health concerns and diagnose the root cause to prevent future flare-ups. It’s a team effort to get your dog feeling and looking their best!

    To make things easier, we offer a 15% discount on all therapies with a valid veterinary referral. Just make sure it’s dated within 6 weeks of starting the therapy to qualify for the discount.

    When you provide a referral, you’re giving us permission to work directly with your vet. We’ll coordinate with them to ensure we’re on the same page and delivering the best possible care for your dog.

    We want to make sure your dog gets everything they need—inside and out. Call us today, and let’s make sure your pup gets the best care they deserve!

    Skin & Coat Revitalisation

    At PamperPals, we understand that grooming goes beyond a simple haircut. It’s about having a thorough knowledge of your dog’s anatomy, skin, and coat structure to deliver the highest level of care. Our team is committed to continuous learning to ensure we provide the best service for your dog.


    Chantelle, a certified pet aesthetician, has advanced training in skin health, coat care, and the science behind the grooming products we use. This expertise allows us to focus on restoring and maintaining your pet’s skin and coat health.


    Healthy dog skin thrives at a pH level of 6.5 – 7.5. When this balance is disrupted, it creates an ideal environment for bacteria, yeast, and fungi to thrive. Many over-the-counter “medicated” products may temporarily help but often dry out the skin and alter the pH, leading to further issues like dryness and irritation.


    Regular grooming is key to preventing these problems. By removing dead skin cells, excess oils, and unblocking sebaceous glands, we help restore the skin’s natural pH and moisture levels. This promotes healthy coat growth, prevents itching, and keeps your dog comfortable.



    Ozone Therapy

    Ozone Bath Therapy is a natural treatment recommended for dermatological and rheumatic conditions. It harnesses the powerful properties of ozone, a gas known for its antiseptic qualities and its ability to enhance oxygen flow in tissues. As a potent vasodilator, ozone therapy helps stimulate blood circulation, providing both anti-inflammatory and antimicrobial benefits. It’s particularly effective for addressing skin issues as well as mobility problems.

    Using a medical-grade ozone generator, this therapy increases oxygen levels in your dog’s body, boosting their immune system and promoting healing through cell regeneration.

    We recommend ozone baths once a week. This therapy is included in our weekly revitalising therapy or can be booked separately for dogs with arthritis or mobility concerns. 


    ️️CONDITIONS HYDRO-MASSAGE AND OZONE THERAPIES CAN HELP

    ALLERGIES

    Dermatitis flea-allergy | Dermatitis food-allergy | Atopic dermatitis

    FUNGUS

    Dermatophytosis (Ringworm) | Dermatomycosis | Malassezia Dermatitis | Candidiasis

    SEBORRHEA

    Moist seborrhea | Dry seborrhea

    LEISHMANIASIS

    For skin and coat nourishment | A force & barrier against external agents

    ALOPECIA (Hair Loss)

    Trauma | Surgical shavings| Follicular atrophy| Adenitis of sebaceous glands| Follicular dystrophy | Alopecia of color dilution | Skin hydration

    ITCHING

    To combat proliferation of bacteria and malassezia that cause itching.

    WOUNDS

    Prevent or treat infection | Encourage healing

    MISC. APPLICATIONS

    Soothe arthritic joints | Post-surgical orthopedic joint

    Therapies | Following healed incision.


    Give your pet the gift of healthy skin with Iv San Bernard’s groundbreaking skin therapies. A free consultation with Chantelle is required before starting any treatments.

    For mild health issues, weekly therapies are typically needed for 6-10 weeks. For more serious conditions, twice-weekly sessions and ongoing maintenance may be necessary.

    The goal of our therapies is to help your pet recover and thrive, without relying on long-term prescription medications*.


    Interested? Reach out today and let’s get started!


    *All therapies should be used alongside veterinary care. Skin, coat, and ozone therapies support healing externally, speeding up recovery and reducing dependence on medications, leading to higher success rates in addressing your pet’s health concerns.

    Policies

    Thank you for choosing PamperPals - Dog Grooming for your pets grooming needs. PamperPals prides itself on providing the best care for your best friend. Before grooming, please read and agree to our terms of service:


    1.Pricing & Payment:


    Prices are non-negotiable and must be paid in full at time of pickup. We accept cash, eftpos, afterpay, are all acceptable forms of payment, NO CHEQUES. Pricing varies for each pet and is determined by breed, size and condition of the pet's coat. Additional charges may also apply due to the pets temperament and behaviour during the grooming session.


    2.Cancellation Policy:


    Pamperpals dog grooming requires 24 hr notice of cancellation. This way your appointment time can become available to someone else. I understand emergencies and life happens, so please be courteous of my time and schedule and let me know as soon as possible if you need to cancel/reschedule.


    Less then 12hr notice and appt is confirmed 50% will be charged to you.


    A reminder text will be sent to you the day before your scheduled appointment in which you can confirm/cancel or contact me to reschedule.


    3.No Show/Late Policy:


    Pamperpals dog grooming has a policy for no-shows and late arrivals. A late arrival is 15 minutes past your appointment time. A no-show or late arrival, you will be required to provide a 50% deposit that will be additional to your total at next service time.


    4.Pick up/Drop off Policy:


    Owner must pick-up pet within 30mins of a phone call/voicemail/text message to notify owner that the pet will be ready for pick-up. There will be a $5 fee for every 15 minutes after the 30 minute window, unless discussed prior to the pet's drop-off.


    PamperPals Dog Grooming asks if you could arrive 5 mins early prior to your appointment time to ensure your pooch goes to the toilet before entering the salon, its time consuming if we need to clean up after your pooch as well as when they are freshly cleaned and decides to toilet and requires a re-wash, this does take time and cuts into the groom time required for your pooch and us groomers fall behind, we will send a text or ring when your pooch is ready for collection, please do not arrive until notified as your pooch might hear or see you and will act up, and having to get your pooch to calm down so we can safely finish the groom, this will put us behind.


    5.Fleas & Ticks:


    If you know that your pet has fleas, please notify us prior to your appointment. If we find fleas during grooming, will bathe the pet with a medicated flea and tick shampoo, we will notify you, if possible. The additional charge for this service is $15. The flea bath will only kill active ticks and fleas on your pet but will not prevent any future fleas or flea eggs from hatching once your pet leaves the salon. You are responsible for treating the home premises and sleeping areas of the pet. If your pet is extremely infested (which will be determined by staff at the time) we will have no choice but to call the owner to pick up immediately and still charge for the service time we have already completed, as we have to clean the salon to avoid any infestations.


    6.Pet Behaviour/ Safety Measures:


    It is important that your pet/s are well behaved, if they are difficult to groom, I will do my absolute best to finish the groom safely. However, I will never put your dog in any unnecessary distress. I strongly believe in safety over aesthetics. If I have tried everything in my power and still can not finish your dog/s groom, I will stop and call you for pick up. The total of the groom price will still be due in full at time of pickup.


    7.Biting:


    If your pet has any history of biting, we ask that you notify us before grooming. This will help prevent injury to us and your pet. If your pet has behavioural issues, we are happy to work through them with you. If the behaviour issues require extra time, we will charge an additional fee.


    8.Matted Coat & Shave Downs:


    There are extra charges if matting is significant $25 matting fee. If your pet is matted, this is a health crisis. If possible, we will de-mat your pet, but in order to prevent inhumane discomfort and/or pain to your pet, your groomer may feel it necessary to shave down your pet if severely matted. Post- shave effects are temporarily unattractive, unpleasant and uncomfortable. But your pet will be starting the process to regain healthier skin and coat. Shaving a pet often exposes pre-existing skin conditions or sores. Shaving such may cut or irritate the skin. We do not pay vet bills for eye irritations, skin rashes, cuts, skin irritations, repairing broken skin due to scratching, licking, chewing, or pets that shiver/hide. These are common responses to shave downs. While ther goomer will employ the greatest care to avoid such events, they can and do occur in shave downs.


    Pamperpals Dog Grooming will always put your pet/s health and safety first over vanity. Our team is trained in first aid and will apply where required, a matted form will be provided at drop off where the owner of the pet will need to read and sign.


    9.VACCINATIONS: ALL PETS MUST BE CURRENT ON VACCINATIONS BEFORE GROOMING


    10.Photo And Video Release:


    I agree to allow PamperPals to use my pet's name and any images or videos taken while he/she is in the care of PamperPals, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials.


    11.Accidents:


    Although accidents are rare, there are risks when handling pets. PamperPals will inform you immediately of any incident that occurs or that we may notice. We are not financially responsible should an accident or death occur unless proven negligent in handling or care. Your pet(s) saftey and comfort are our number one priority.


    should my pet need veterinary care during or after the process, i authorise PamperPals to act as my agent in the event of emergency veterinary services, caretaking and/or transportation if necessary. Please let us know within 24 hours if  you are not happy with your pet's groom allow us to "make it right"


    12.Unsatisfactory result:


    We offer free fixes to anyone who isnt happy with their pets grooms for those  who have made contact with in 24hrs, this does not include basic bath and drys, any contact made after 24 hrs will be charged for the service. 


    By Proceeding you agree to this process of resolution

    Contact Us

    Better yet, see us in person!

    We love our customers, so feel free to visit during normal business hours.

    PamperPals

    11 Odessa Street, Maryborough Queensland 4650, Australia

    0484784639

    Hours

    Open today

    08:00 am – 04:00 pm

    Our Hours have changed to suit a more family friendly environment, only open 1 Saturday a month, Mondays and Fridays only open if i have bookings

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      We love caring for pets! Schedule right here on our site for a meet and greet, or to make any pet services appointment. If you have a special request, send us a message, and we'll get back to you as soon as possible.

      PamperPals

      c.pamperpals@gmail.com 0484784639

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      PamperPals

      11 Odessa street, Maryborough Queensland 4650, Australia

      0484784639

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